1. Customer service philosophy

1.1 Putting people first and putting service first;

1.2 Service. Service. Re service;

1.3 Honest service is the eternal theme of the company;

1.4 The customer's difficulties are our topic; Our service is based on customer satisfaction as the standard;

1.5 Fully utilize the overall advantages of Haishengwei to provide customers with 24-hour high-quality, thoughtful, fast, and effective "all-round" services;

1.6 Civilized office, standardized services, shaping a good public image of Haishengwei Logistics with standardized telephone language, uniform clothing, and a clean office environment;

Start with small things, starting from basic work, and improve the quick response ability of service efficiency. Continuously expand the scope of service, improve the level of service, and maximize the satisfaction of the comprehensive service requirements of customers of different types and levels.

Implementation Rules for Customer Service Management

2.1 Establish 24-hour commitment services, disclose customer service contacts, and set up service supervision contact numbers E-MAIL. Address, FAX number, 24-hour customer service consultation for accepting complaints;

2.2 Standardize the polite language used by Haishengwei Logistics during phone calls: Hello** Haishengwei Logistics, please explain. At the end, use: Thank you! Goodbye! Standardized language;

2.3 Use a consultation form to regularly solicit opinions and suggestions from partners and customers;

2.4 Establish a time limit system for business acceptance;

2.5 Business operations must be given a reasonable or clear response on the same day;

2.6 Establish a customer service log to record the processing results of daily phone calls, etc